Shipping & Delivery

We process orders daily & our Cutoff Time is 2 PM PST, any orders made after the cutoff time will be process and deliver the next business day.

Normal Shipping & Handling Time for Ground is 5 - 7 Business Days. If needed, we also offer rush shipping for additional charge.

If tracking information is available, you can track your package under My Account Page. Just navigate to your order through Order History & Details.

Privacy & Security

EnGenius Online does not store any payment or credit card information. 

Please Visit Our Privacy Policy Page for more information.

Returns & Replacements

Any items purchased from EnGenius Online may be returned for a refund considering the following items:

  - There will be a 15% Restocking fee for all items returned

  - Items may only be returned within 30 days of purchase

  - Items must be returned in original packaging

  - Customer is responsible for ALL shipping charges of returned items

To track the status of a previous return, please navigate to My Merchandise Returns under My Account Page.

Any devices under warranty still may returned for repair or replacement directly to EnGenius regardless of purchase location using our standard warranty RMA process.

Ordering

To place an order you may use the EnGenius Online store to Buy Direct & Earn Reward Points (Resellers not included). EnGenius Online does not support purchasing by phone.

Sales Tax Policy

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases. See Sales Tax Policy.

Standard Warranty

EnGenius Technologies, Inc. warrants new and serialized EnGenius branded hardware product against defects in materials and workmanship under normal use for the Warranty Period, which begins on the date of purchase by the original end-user purchaser and lasts for the period of One (1) Year. This limited warranty is non-transferable and extends only to the original end-user purchaser. Your exclusive remedy and EnGenius Technologies" entire liability under this limited warranty will be for EnGenius Technologies, at its sole option, to (a) repair the product with new or refurbished parts or (b) replace the product with a reasonably available equivalent new or refurbished EnGenius Technologies product. Any repaired or replacement products will be warranted for the remainder of the original Warranty Period or Ninety (90) days after receipt of the repaired or replacement product(s), whichever is longer. All products and parts that are replaced become the property of EnGenius Technologies.

Reward Programs, Pricing & Promotions

All Pricing & Promotion is subject to change at anytime & without notice.

Any Promotion done for EnGenius Online, ONLY applies to engeniusonline.com and not anywhere else.

EnGenius Elite Reward Program Can ONLY be used and redeemed on engeniusonline.com and not anywhere else.

Updating Account Information

To update your account information, navigate to My Account section. From here you can update contact and address information under My Personal Information tab.

Modifying or Canceling an Order

In the case that there is needs to modify items in an order or cancel an order completely before shipment, please use the contact form or reach out to our live chat staff on the bottom right corner. Let us know of any changes that needs to be made & we will do our best to assist the change.

Contact Us

To get in touch with EnGenius Online regarding your order, please use the Contact Us Form or Get in Touch with our Live Chat Staff who is standing by & ready to assist you.

Our Live Chat Staff is available Monday - Friday, from 8 AM PST to 5 PM PST.